Help when you need it
Stokit support.
Find a quick answer below or contact us for help with your account, household, or privacy request.
Frequently asked questions
How do I create a household?
After creating or signing into your account, choose “Continue with my own household.” Stokit will load the household connected to your account.
How do I invite someone?
The household owner can open Settings, choose Household & roles, then create or share the invite code. Resetting a code stops new use of the old code; it does not remove existing members.
How do I add pantry items?
From Home, choose Add item. Enter the item, quantity, unit, storage location, and any optional date, then save it to the household pantry.
How do I add items to shopping?
Open a pantry item and choose Add to shopping list, or use the shopping-list add control. You can set a quantity and choose a store now or later.
How do shopping trips work?
Build the shared list, assign items to stores, choose the first store and shopper, then start. Check off items, checkout each stop, and finish the trip when the route is complete.
How do arrival alerts work?
Turn on household notifications and Store Arrival Alerts in Settings. Alerts also need location permission, an active trip, and saved coordinates for the current store.
Why might notifications not appear?
Check system notification permission, Stokit notification settings, and internet access. Arrival alerts additionally require location permission, an active trip, and a saved arrival area for the current store. Push notifications require a physical device.
How do I remove an item?
Open the pantry item and choose Delete item. Shopping needs can be removed from the list separately.
How do I leave or delete a household?
Stokit does not currently show a separate leave-household or delete-household control. Account deletion removes your memberships; if no active member remains, the household is deleted. Contact support before deleting your account if you only want help with household access.
How do I delete my account?
Open Settings, choose Account, then Delete Account. Review the permanent changes and type DELETE to confirm. Full details are available on the Account Deletion page.